Privacy Policy
Last updated: January 1, 2025
Your Privacy Matters to Us
Darwisyah Digital Media ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
Contact Information:
- •Name and job title
- •Company name and website
- •Email address and phone number
- •Business address and location
- •LinkedIn profile or other professional social media accounts
1.2 Business Information
When you engage with our services, we may collect:
- •Company size, industry, and revenue information
- •Current marketing and sales processes
- •Lead generation goals and challenges
- •Budget and investment information
- •Performance metrics and KPIs
1.3 Technical Information
We automatically collect certain information when you visit our website:
- •IP address and location data
- •Browser type and version
- •Device information and screen resolution
- •Pages visited and time spent on site
- •Referring website information
- •Cookies and tracking technologies data
1.4 Communication Data
When you contact us or we contact you:
- •Email correspondence and call recordings (with consent)
- •Meeting notes and action items
- •Feedback and survey responses
- •Support tickets and resolution history
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- ✓Provide lead generation and marketing services
- ✓Create and optimize marketing campaigns
- ✓Analyze performance and generate reports
- ✓Communicate about project status and deliverables
- ✓Provide customer support and technical assistance
2.2 Business Development
We may use your information to:
- 📈Improve our services and develop new offerings
- 📊Conduct market research and analysis
- 📝Create case studies and testimonials (with explicit consent)
- 💡Develop industry insights and thought leadership content
2.3 Communication
We use your information to:
- 📧Send service-related updates and notifications
- 📚Share relevant industry insights and resources
- 💬Respond to inquiries and support requests
- 📢Send marketing communications (with your consent)
2.4 Legal and Security
We may use your information to:
- ⚖️Comply with legal obligations and regulations
- 🛡️Protect against fraud and security threats
- 📋Enforce our terms of service
- ⚖️Resolve disputes and legal claims
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, including:
Infrastructure
- ☁️Cloud hosting and data storage providers
- 📧Email and communication platforms
Business Tools
- 📊Analytics and performance monitoring tools
- 💼Customer relationship management systems
- 💳Payment processors and accounting software
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change in ownership or control.
3.3 Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- ⚖️Comply with legal processes or government requests
- 🛡️Protect our rights, property, or safety
- 🚫Prevent fraud or security issues
- 📋Enforce our terms of service
3.4 Consent-Based Sharing
We will only share your information with third parties when we have obtained your explicit consent, except as described in this Privacy Policy.
🔒 Your data is never sold or shared without your permission
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational security measures to protect your information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure cloud infrastructure with SOC 2 compliance
- • Regular security audits and penetration testing
- • Multi-factor authentication for systems
- • Automated backup and disaster recovery
Administrative Safeguards
- • Employee training on data protection
- • Access controls and permission management
- • Regular security awareness programs
- • Incident response procedures
- • Data protection impact assessments
4.2 Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.
5. Your Rights and Choices
5.1 Privacy Rights (GDPR, CCPA & Australian Privacy Principles)
Regardless of your location, you have comprehensive privacy rights. If you are located in the European Economic Area, California, or Australia, you have additional specific rights:
Access & Control Rights
- 👁️Right to access your personal data
- 📤Right to data portability
- ✏️Right to rectification of inaccurate data
- 🗑️Right to erasure ("right to be forgotten")
Processing Controls
- ⏸️Right to restrict processing
- 🚫Right to object to processing
- 🔄Right to withdraw consent
- 🤖Right to automated decision-making opt-out
5.2 Communication Preferences
You can control how we communicate with you:
- 📧Unsubscribe from marketing emails using the link in any email
- ⚙️Update your communication preferences in your account settings
- 📞Contact us directly to modify your preferences
- 🔕Opt-out of non-essential communications at any time
5.3 Cookie Controls
You can manage your cookie preferences through:
- 🌐Your browser settings to block or delete cookies
- 🍪Our cookie consent banner on first visit
- 📞Contacting us to request cookie preference changes
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential Cookies
Required for basic website functionality and security
- • Session management
- • Security tokens
- • Load balancing
- • Form data handling
Analytics Cookies
Help us understand how visitors use our website
- • Google Analytics
- • User behavior tracking
- • Performance monitoring
- • Conversion tracking
Marketing Cookies
Used for advertising and personalization
- • Social media pixels
- • Retargeting platforms
- • Personalization engines
- • A/B testing tools
Functional Cookies
Enhance user experience and functionality
- • Language preferences
- • Theme settings
- • Chat widgets
- • Interactive features
6.2 Cookie Management
You can control cookies through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers:
- • Standard Contractual Clauses approved by the European Commission
- • Adequacy decisions for approved countries
- • Binding Corporate Rules for intra-group transfers
- • Other legally recognized transfer mechanisms
8. Data Protection Officer
Contact Our Data Protection Team
For privacy-related inquiries, data access requests, or to exercise your rights, please contact:
Data Protection Officer
Email: privacy@darwisyah.com
Phone: 0405 022 460
Mailing Address
Darwisyah Digital Media
67 Howe Street
Osborne Park WA 6017
Australia
Attn: Privacy Team
Perth, Western Australia
9. Children's Privacy
Our services are designed for business professionals and are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications for significant changes
- • Updating the "Last updated" date at the top of this policy
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
12. Compliance and Certifications
Our Compliance Commitments
GDPR Compliance
- • Registered Data Controller
- • Privacy by Design implementation
- • Data Protection Impact Assessments
- • EU Representative appointed
Security Standards
- • SOC 2 Type II certified partners
- • Regular security audits
- • Encrypted data storage
- • Secure development practices
Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions about how we protect and use your information.